Customer
Success

Our number one goal is to help you take control of your leave management practice. Your Professional Services and Customer Success teams partner with you to put your leave management process into motion and ensure your success.

Your Customer Journey

1
Learn

Learn how AbsenceSoft will help you care for employees, drive efficiency, and stay compliant.

2
Build

Meet your Professional Services team, who will understand and integrate your process into your AbsenceSoft solution, guiding you through the implementation journey.

3
Partnership

Meet your Customer Success team, who is dedicated to making you successful and will walk you through how we support you every step of the way.

4
Collaborate

Meet on a regular cadence and fine-tune your experience.

5
Support & Communication

Easily get support through the Support Portal, email, or a phone call. Stay up to date with customer newsletters, release notes, forums, and content.

6
Business Review

Review key business objectives and discuss success plan for upcoming initiatives and product roadmap.

7
Optimize

Discuss areas to optimize within your process and experience, including how to further adjust, adapt, and automate your program and execute.

8
Advocate

We are your partner and advocate, dedicated to your Leave Management program success.

1
Learn

Learn how AbsenceSoft will help you save time, reduce risk, and stay compliant.

2
Build

Meet your Professional Services team, who will understand and integrate your process into your AbsenceSoft solution, guiding you through the implementation journey.

3
Partnership

Meet your Customer Success team, who is dedicated to making you successful and will walk you through how we support you every step of the way.

4
Collaborate

Meet on a regular cadence and fine-tune your experience.

5
Support & Communication

Easily get support through the Support Portal, email, or a phone call. Stay up to date with customer newsletters, release notes, forums, and content.

6
Business Review

Review key business objectives and discuss success plan for upcoming initiatives and product roadmap.

7
Optimize

Discuss areas to optimize within your process and experience, including how to further adjust, adapt, and automate your program and execute.

8
Advocate

We are your partner and advocate, dedicated to your Leave Management program success.

Why Companies Choose AbsenceSoft

“AbsenceSoft helps us stay compliant. When the attorneys and compliance teams call for case information, I can pull exactly what I need and quickly.”
Lisa Schwartzenburg
Director of Benefits and Wellness
Gonzaga University
“So worth the investment. We now spend time helping our people instead of focusing on the administration of our leave program.”
Rachel James
HR Director
Davis Wright Tremaine LLP
“AbsenceSoft Customer Support is super responsive and helpful. They are willing to go the extra mile and do whatever it takes to get the job done. I am continually impressed by your team.”
Mallory Singleton
Account Executive
ComTon
“AbsenceSoft helps us stay compliant. When the attorneys and compliance teams call for case information, I can pull exactly what I need and quickly.”
Lisa Schwartzenburg
Director of Benefits and Wellness
Gonzaga University
“So worth the investment. We now spend time helping our people instead of focusing on the administration of our leave program.”
Rachel James
HR Director
Davis Wright Tremaine LLP
“AbsenceSoft Customer Support is super responsive and helpful. They are willing to go the extra mile and do whatever it takes to get the job done. I am continually impressed by your team.”
Mallory Singleton
Account Executive
ComTon

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