Dan is an experienced customer success leader with a focus on professional services, consulting, and operations management. At AbsenceSoft, Dan oversees our Professional Services and operational Account Management/Support teams.
Dan is skilled in building and managing global teams that are aligned with strategic initiatives to grow revenue streams and increase customer satisfaction. Additionally, Dan strives to ensure his teams have the tools to deliver high-quality, within budget and on-time implementations as well as provide stellar operational support with every customer interaction. From an initial project kick-off through post-go-live support, Dan aims to provide an outstanding customer experience which he feels is equally as important as the benefits of the software and processes that we will deliver/support.
Dan started his career in technology at Accenture working as a consultant on various packaged and custom software implementations within Telecom and Financial Services industries. Most recently, Dan spent time leading client services teams at B2B SaaS companies, IQNavigator and Calabrio – with a focus on Human Capital/Workforce Management solutions. Dan attended the University of Dayton and studied Management Information Systems and Decision Sciences.