Managing leave for multiple clients isn’t just a matter of volume. It’s about complexity. Each organization brings its own set of policies, documentation workflows, and compliance obligations. Your team is expected to respond quickly, stay in sync with HR, and guide employees through the process with accuracy and care.
If you’re feeling the pressure, you’re not alone. When documentation, tracking, and communication rely on manual steps, even the most capable teams hit a ceiling. Case updates take longer than they should. Employees follow up to confirm documents they’ve already submitted. HR partners want more visibility than your current tools can provide.
These challenges aren’t a reflection of your team’s performance. They are signs that your operation is ready for a more scalable solution. And with the right technology, you can deliver fast, compliant leave management at scale—without burning out your team.
Why automation is central to TPA growth
Scaling a leave program across dozens of clients isn’t just about doing more. It’s about doing things differently. Automation helps eliminate repeat tasks, standardize decision points, and give everyone involved more clarity from the start.
That’s exactly how BBP Admin grew its client base by 733% without overloading its team. With AbsenceSoft, they were able to rapidly configure client-specific policies, automate intake and workflows, and launch new accounts in days, not weeks.
For TPAs, automation isn’t about removing the human element. It gives your team time to focus on where their expertise matters most: coaching clients, resolving edge cases, and supporting employees through complex situations.
What better technology really looks like for TPAs
Most leave management tools are built for single employers. They assume one policy set, one HR team, one workflow. But TPAs need something more flexible. You need a system that can scale across clients while keeping everything compliant, centralized, and easy to manage.
AbsenceSoft was built with that in mind. It gives TPAs full control over policy application, documentation workflows, employee communications, and client reporting, all from one platform. It also brings clarity and accountability to day-to-day operations, from managing open tasks to handling out-of-office transitions.
Clear separation across clients
Each client’s data, policies, and documentation stay fully segmented. That means no more manual tagging, no external spreadsheets, and no second-guessing whether you’re in the right account. Your team can move confidently between clients, knowing everything is in the right place.
Centralized documentation and interactive processes
AbsenceSoft supports both leave and the interactive process for accommodations, with all communication and documentation tied to the individual case. That gives both your team and your clients a clear, auditable record of decisions, deadlines, and employee communications. This creates a complete, instantly accessible foundation for compliance and consistency.
Fewer delays and more clarity for employees
With AbsenceSoft’s employee self-service portal, employees can check their case status, upload documents securely, and see what’s next without needing to follow up. That means fewer repeat questions and faster resolution times.
Custom reporting without extra effort
AbsenceSoft makes it easy to set up scheduled reports that go directly to your clients. They get the visibility they need without asking your team to pull data manually. Newfront uses these reports to strengthen transparency while reducing operational overhead.
Insight into team performance and task management
Dashboards help your team stay on top of what needs attention. From overdue tasks to case escalation tracking, AbsenceSoft makes it easier to balance workloads, provide PTO coverage, and ensure nothing falls through the cracks when a team member is out of office.
Faster client onboarding with built-in flexibility
When a new client is ready, AbsenceSoft makes it easy to configure their policies, load employee data, and go live. It’s flexible enough to reflect each client’s needs and structured enough to reduce onboarding delays. No custom development is required.
Signs that you are ready to scale smarter
Even high-performing TPA teams hit a point where manual processes start holding them back. If your team is spending more time chasing forms than solving problems, it may be time to re-evaluate your current tools.
Look for the friction. Are case updates getting delayed? Is your team relying on email or spreadsheets to manage client documentation? Are HR partners requesting visibility you can’t easily provide?
These are all signs that your current setup isn’t keeping up with the volume or complexity of your clients’ needs.
That’s where technology purpose-built for TPAs makes a difference. When Newfront implemented AbsenceSoft, they were able to streamline their workflows and eliminate redundant tasks. It gave their team more control—and gave their clients a more consistent, reliable experience.Â
“We needed a solution we could utilize for multiple clients, where they can see their own dashboard and not information from other companies. AbsenceSoft was the only solution able to meet our needs,” Marina Galatro, Executive HR Consultant at Newfront.
A stronger foundation for long-term growth
With the right platform in place, TPAs can do more than manage leave. They can grow with confidence. AbsenceSoft customers report 66% faster case processing, fewer compliance gaps, and higher satisfaction among both clients and employees.
That kind of impact allows your team to expand into new services like accommodations under the ADA and the PWFA. It also helps you respond faster to regulatory changes and offer more proactive insights to your clients.
A scalable partner to growing TPAs
If your team is relying on workarounds and manual follow-ups to keep things moving, you’re not alone. But it doesn’t have to stay that way.
AbsenceSoft gives TPAs the tools to streamline operations, stay ahead of compliance, and offer a more responsive, frustration-free experience—without hiring more staff or stretching your team too thin.
Want to see how AbsenceSoft can help you grow faster and serve your clients better? Â
Schedule a demo today.