The unified solution is purpose-built to address the comprehensive needs of both HR depts and carriers
SAN FRANCISCO, CA and Golden, CO – October 10, 2024 – Leading SaaS core platform provider to the US Group Benefits Market, EIS, has today announced the integration of market-leading absence management solution, AbsenceSoft, into its growing cloud-native ecosystem of best-in-class insurtech partners.
The partnership and purpose-built solution enable Group & Voluntary Benefits insurers to serve the full spectrum of insurance claims, disability and absence scenarios for their group clients, while efficiently and effectively managing the entire operational life cycle from quote-to-claim. In parallel, it addresses the intricate challenges HR departments and insurers face when managing absence, including compliance with evolving regulations, managing multiple leave types, and ensuring a smooth employee experience.
“Integrating claim and leave into a single absence event has long been a complex challenge for carriers and employers,” said Gary Godin, VP of Operations and Customer Experience at Pacific Life. “Employees, too, face the difficulty of understanding their paid benefits to safeguard their income, while also managing their leave entitlements to protect their jobs. It’s exciting to see two industry leaders come together with a technology solution that meets this market need. Melding an event-based intake approach with customer-centric claims management and a seamless return-to-work process would deliver a much-needed, unified experience.”
Integrating AbsenceSoft into the EIS platform with all the rules, workflow and communications already in place, removes the friction between employees reporting absences, HR teams managing compliance and paperwork, and insurers organizing claims and payouts. By leaning into AbsenceSoft and EIS strengths, the partnership ensures all parties enjoy a cohesive and efficient experience and is further evidence of EIS commitment to cloud-native technologies and creating a value-rich ecosystem for Group Benefit carriers.
Simultaneously, by storing and automatically uploading case data into a central, shareable, single source of truth, the integration ensures every case, and multiple claims, can be coordinated and managed seamlessly. Further, AbsenceSoft’s purpose-built absence management solution delivers automated monitoring and tracking, enabling compliance with the dynamic landscape of federal and state laws.
Commenting on the partnership, Rich Fisher, Chief Revenue Officer, EIS, says, “Leave of absence management represents a healthy source of revenue for group benefits insurers and a key additional driver of customer retention. However, it’s a complex and work-intensive area to manage. Our partnership with AbsenceSoft ensures Group Benefit insurers and employers benefit from a seamless leave of absence management operation, where every scenario from disability insurance claims, supplemental health claims, and all types of leaves can be coordinated and managed in one unified platform.”
Key advantages of the partnership include:
- A single case view, incorporating all claim types and absences
- Streamlined coordination between disability and absence management
- Single data entry, consistently applied across all related claims
- The elimination of manual interventions and duplication of claim data for related claims
- Automatic upload of all data and requests directly to the platform
The integration of AbsenceSoft’s leave of absence management solution into the EIS ecosystem-enabling platform delivers industry-leading functionality out of the box. EIS suite of products including CustomerCore™, ClaimCore™, and its event-based Digital Experience Platform™ combine to create a frictionless, personalized experience for customers.
Mark Schiff, CEO at AbsenceSoft says, “The partnership with EIS brings a new dimension to our business, which was established to solve complex problems for employers. It allows us to integrate our leave of absence solution directly into carriers’ overall claims operations, who are increasingly taking on the responsibility for managing this domain for their Group Benefits clients. It’s a great match.”
About EIS
EIS is a leading SaaS platform provider to the insurance industry and first choice for ambitious insurers building the customer-centric insurance ecosystems of tomorrow. Our open, API-rich, event-driven architecture enables insurers to break free from inefficient, inflexible legacy systems and siloed organizational design, and enter a world where technology enables organizational excellence and world-class customer service.
Digital by design, EIS delivers the flexibility and agility needed to meet the dynamic demands of today’s modern insurance market, with the built-in adaptivity to orchestrate the transformations of the future. Our cloud-native platform liberates insurers to enter new markets, develop new products, and build engaging experiences, while eliminating unnecessary costs, boosting retention, and delivering the self-sufficiency to accelerate your path to innovation, automation, and growth.
Headquartered in San Francisco, EIS is at the core of some of today’s most ambitious insurers. For more information, visit www.eisgroup.com.
About AbsenceSoft
AbsenceSoft is a leading provider of leave and accommodations management SaaS solutions. We deliver scalable, easy-to-use, and configurable software to easily and efficiently manage 200+ statutory policies like FMLA, ADA, and PWFA. Our software streamlines and automates leave and accommodations processes, enabling compliance with federal and state regulations while elevating the employee experience. Built by leave professionals, for leave professionals, we are widely recognized for our top-tier customer service and robust customer community engagement. Learn more at absencesoft.com.
