A Nevada resort company operates a large-scale resort, mall, and casino at scale. Their facilities offer thousands of guest rooms and suites, a next-generation gaming floor, a large-capacity theatre, nightlife venues, and a curated retail collection of designer and boutique shops.
This resort has nearly 6,000 employees working shifts across all 24 hours of the day, every day. This created a big headache for the HR team, as questions and requests came in at all hours. The resort and casino employs a highly diverse team, which led to communication difficulties from language barriers between the leave team and employees.
It wasn’t long before this resort knew they needed a better solution for leave management. They started looking for technology right away, and ultimately decided on AbsenceSoft. Since implementation, the company’s leave team has been able to deliver a fully integrated, modern leave program for their employees.
“Being able to use AbsenceSoft’s text messaging feature has been so helpful,” said one of the leave specialists. “Employees can use Google Translate in their phones to ask questions easily, and we can send out reminders via text that people actually respond to.”
Many of the resort’s employees are not at a desk or computer all day, so having to submit a leave request via email or phone call was difficult for team members. The company took full advantage of AbsenceSoft’s employee self-service module and capabilities to give employees a better way to submit their leave requests.
“We get so many leave requests every day, especially intermittent leave,” the leave specialist said. “If they call, I can get a case open very quickly, and let them know if they are qualified for leave. It also helps our managers stay in the loop and find replacements. The self-service portal lets them submit a request from their phone, which also saves a lot of time for me as well.”
Employees also don’t ever really know they are using AbsenceSoft as a separate system, which reduces confusion. AbsenceSoft seamlessly integrates with their HRIS to make it easy for employees to submit leave from a single dashboard of apps.
With AbsenceSoft, the company has fully modernized and personalize their leave program. By leveraging automation, integrations, text messaging, and self-service, two leave team members can manage nearly 4,500 leave cases each year.